Refund Policy

The short version

Opptiq plans give you access straight away, so payments aren't usually refunded. But if something goes wrong on our side, such as being charged twice or paying for a plan we couldn't activate, we'll put it right with a full refund.

Before you pay

• Every account includes two free analyses, so you can see exactly what an Opptiq report gives you before buying a plan.
• Each plan's price, monthly analyses and features are listed on Plans and billing. Please check them before you pay.
• Plans don't renew automatically right now, so you're never charged again without paying yourself.

When we refund in full

• You were charged twice for the same plan, or paid more than the price shown.
• You paid and uploaded your receipt, but we couldn't activate your plan.
• A technical fault on our side stopped you from using your plan for most of the month you paid for, and we couldn't fix it.
• Where the law that applies to you requires a refund.

When we don't refund

• You changed your mind after your plan was activated.
• You didn't use all of your monthly analyses or features. Unused analyses don't roll over and aren't refunded.
• A report you disagree with. Reports are suggestions to explore, as our Terms explain, and a report that fails to generate never uses an analysis.
• Your account was suspended for breaking our Terms.
• Discount and access codes, which have no cash value.

Reports that don't finish

If a report can't be generated, your analysis is given back automatically. You don't need to ask, and you can try again any time.

How to ask for a refund

• Email support@victoriaolamide.com from the email address on your Opptiq account, within 14 days of your payment.
• Include your payment reference (it starts with OPQ and is shown on Plans and billing), the plan, the amount, and what went wrong.
• Or tap "Ask Dashie" in the app and choose "Talk to the team".

We'll reply within a few hours where we can, and within 3 working days at most.

How refunds are paid

Approved refunds go back the way you paid: by bank transfer to the account you paid from, or to your card through Nestuge. They're usually sent within 5 working days of approval, though banks and card providers can take a little longer to show them. If we refund a plan, it ends when the refund is sent.

Who we are

Opptiq is owned and operated by Creataws Ltd, a company based in Nigeria. This policy works alongside our Terms of Service and doesn't take away any rights you have under consumer protection law. Questions? Email support@victoriaolamide.com. For general inquiries, email hello@victoriaolamide.com.